More and more libraries are using digital technology to provide new and different kinds of services, like training people to look for jobs online, or facilitating access to e-government services. In ‘Outcomes of library programmes and services’ (6 min 45 sec), EIFL Public Library Innovation Programme (EIFL-PLIP) Impact Manager Ugne Lipeikaite provides pointers for how to measure outcomes - that is, the benefits that library users receive from a specific service or programme. 

EIFL-PLIP’s Small Bites: ‘Outcomes of library programmes and services’ is one of a series of short videos for public librarians and public library trainers produced by EIFL-PLIP.

More EIFL-PLIP Small Bites on library performance and outcomes evaluation -​

• 'Community needs assessment' (6 minutes) 
• 'Telling an evidence-based story about your library service' (6 min 50 sec)

Please visit our YouTube channel to find more videos in the EIFL-PLIP Small Bites series. 

Enjoy the ‘Small Bites’. Let us know if you found the format and content useful, or have any other feedback – plip@eifl.net