In less than a year (2011/12) the library trained 63 homeless people – 15% of all registered homeless people in Zagreb – to use ICT and to look for jobs online. The service helped 22 homeless people into permanent, part-time or temporary jobs. Training combines ICT and job application training, motivation and counselling, and takes place in a homeless shelter where homeless people feel more comfortable, and in the library. The service inspired Zagreb’s Law Faculty to establish a free legal clinic for the homeless, and two other homeless shelters are now also taking part in the service.

The service was initiated with support from the EIFL Public Library Innovation Programme (EIFL-PLIP). This two-page case study is based on impact assessment conducted by the library.